We offer maintenance and support agreements only for the following types of licenses:
All kinds of Large Organisations Licenses, and developer licenses
Licenses for Educational and Non-Profit
Explicitly excluded are all user or volume licenses (named user licenses). For these license types no support and maintenance contract is offered!
The maintenance agreement covers support and free upgrades for a period of one year. When you buy a license the first year of maintenance is included in the price. Approximately one year after your initial purchase you will get a notice about the next year's maintenance. All maintenance is optional. This means that you are free to choose not to continue the maintenance program.
Support is given to one named person at the end user's company. All support questions will have to go through this one person at the end user. In case this person leaves the company the support role can be assigned to another person without an extra charge.
The maintenance cost is calculated as 20% per year of the initial purchase amount.
All support is given via email to ensure a document trail of any conversation between 7-PDF and the customer.
In case you choose to discontinue maintenance and want to join the maintenance program again later, there will be an extra 6 months of maintenance charged to rejoin the maintenance program.