Trouble Shooting the PDF Creation / PDF Printer
If you experience problems generating the PDF files, you can set the PDF Printer into DEBUG mode.
What is Debug Mode?
The debug mode tells the program that you are trying to locate the source of a problem. It will help you do so by logging the steps it is trying to take during the creation of PDF documents or images.
A collection of temporary files are produced when documents are created. Under normal circumstances these temporary files are deleted when the document is created. Running in debug mode the program will preserve these temporary files, which can help you locate the problem.
When the operation has completed it will open the folder with the temporary files and the logs created during the operation.
Enable Debug Mode
Debug mode is activated by creating a simple text file named debug.txt. The file must be placed in the program folder of the PDF Writer. A typical location of the program folder could be: "C:\Programme\7-PDF\PDF Printer".
Collect the Result
When the printing is finished, the folder with the temporary files will be opened. The image below shows you an example of what the contents could look like.
Most of the file names are prefixed with an ID that identifies each individual job. If you have files with different identifiers then you must locate the latest job based on the timestamps on the files.
When you have located the files from the latest job you should create a zip file containing these files. In addition to the files prefixed with the identifier, you should also include the port.log in the zip archive.
In case you are trying to do a merge operation or using background PDF documents, then you should also collect and include these files. Screenshots of error messages are also valuable in the debugging process.
In order to provide you with high-quality support for any problems, please pack the entire debug logfile folder into a zip archive and send it to us. You can reach our free support via email at: email@example.com
Screenshots of error messages that appear during the creation process are just as helpful as a necessarily accurate and detailed error description. Please take the necessary time. Only then can we help you quickly! If it is possible to reproduce the error easily, please provide us with an appropriate description.